CANADEM

If Bad Things Happen to Me

An event that causes physical or emotional injury or makes us fear that we could be killed or hurt, may happen to us or to someone we know.   We take precautions, follow security guidance, maintain a healthy life style … and something unexpected could happen.

The injury might not be direct.  Those of us who work with distressed populations may be fine for years, and one day see a suffering child or read of a community we know receiving a blow, and find ourselves overwhelmed and unable to cope.

This kind of critical incident stress (or trauma injury, if it has a long-lasting impact,) whether direct or vicarious, is an occupational hazard.  It is an injury arising from our work, just as a sprain or break is an injury an athlete may incur.  As with any injury, we are better for understanding it and knowing how to heal from it.

In the previous note we examined what we can do to help someone else.  In this one we will consider our own reactions and what to do.

Our reactions

Timing: Each of us responds differently.  There is no ‘right’ or ‘wrong’ way to react to a traumatic event.  For some, a reaction will be quick and intense. For others, a reaction may be delayed for days or weeks.  Our circumstances make a difference.  Existing stress from other sources might intensify our response.  Responsibility for colleagues or others who are injured might delay our own reactions.

Physical responses: During an incident we may feel frozen and have a racing heart.  Right after, we may experience shaking, crying, nausea, sweating, weakness or other symptoms. Later, it is common to lose appetite, to have sleep problems including disturbed dreams or insomnia, and fatigue.  Because stress affects our immune systems, we may be more vulnerable to colds and flus. If such things happen, know that these reactions are normal, and will pass.

Emotional responses: Numbness is a common initial emotional reaction. It helps deal with the immediate challenges.  Later, it is normal to experience a tumble of emotions.  We may feel insecure, depressed, betrayed, angry and even guilty about things we tell ourselves we could or should have done during or after the event.  There may be a feeling of grieving, for the loss of our sense of safety and security.

Our thoughts: Time may have slowed during the event, a reaction which helps us respond in survival mode. After, we may find ourselves worrying a lot, or suspicious and fearful of others. We may have problems concentrating, become forgetful, or find it hard to make decisions. We may get stuck in loops of replaying the event and judging our own or others’ responses. We might worry that all of this is a sign that we are ‘losing it’.  Although our reactions feel scary, they are normal … and they will diminish with time.  Even without professional support, most people who experience a critical incident scare will return to a normal state within four to six weeks.

Our behaviours:  After the stress of a serious incident we may continue to act irritably or want to withdraw or be easily startled for some time.  We may be hyper-sensitive to what others say and do. We may find ourselves needing physical contact – and not wanting sex.  Whatever our unique reaction, it is normal – and we will move beyond it, with time and the support of others.

What can we do?

Remember what we know about stress and coping.  We are having normal reactions to a difficult circumstance.

Be with others.  We may need quiet time – and we will need people who care about us.  Let them know what you want, whether it is to talk, or to be quietly with them, to be held or to have something to eat. Feel comfortable in asking for support. Others will be grateful for the chance to help.

Talk about our reactions with someone we trust. If it is hard to talk about them at this time, write letters or a journal. Remind yourself that having these reactions is normal and that they will gradually pass.

Drink lots of liquids – and limit alcohol and stimulants like coffee, which can stimulate or depress our feelings in an unhelpful way.  Eat food that is both comforting and healthy.  Your body needs your support.

Don’t force yourself to do a lot for a few days – and accept opportunities to do things that let us focus on something other than the event.  Exercise is important and will help avoid or recover from depression and anger.  Rest also, even if you find it hard to sleep.

Avoid making big decisions until your reactions have moved towards normal and your judgment is more balanced.

Understand that colleagues and friends may be having a hard time dealing with what we went through and may not know how best to support us.  Some of their comments may not feel helpful – and aren’t intended to hurt.  Establish boundaries if needed, and avoid people who are not helpful.

If we are worried about our reactions or if we are still acutely upset after four to six weeks, talk to a professional.  There are many helpers who have experience with stress and trauma.

Resources

If you are on deployment with CANADEM, support is always available from our Duty of Care team.

Post Traumatic Stress Disorder (PTSD) is a longer-term condition.   Although many people who experience a critical incident have reactions that will pass in weeks or months, some will have symptoms that last much longer, and should consult with a professional about their concern.   The strategies that help people with PTSD may also be helpful for anyone experiencing shorter term reactions to critical incident stress.  For suggestions on dealing with anxiety, flashbacks, sleep and dream issues and others, check the website of the National Center for PTSD:  https://www.ptsd.va.gov/understand/what/index.asp

 

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Respect for the environment
An ever-increasing awareness that caring for the environment is the responsibility of us all, regardless of our area of expertise or profession, has propelled CANADEM to place more focus on our own global footprint as well as that of our sector. During this Period, we have embarked on a challenge to enhance our learning regarding the environment and how we interact with it – including efforts to create a baseline and targets for improving how we deal with our natural environment. We are therefore making a conscious and transparent effort to measure and manage the way we affect the natural world around us, hopefully becoming better caretakers along the way.
Impact Driven
CANADEM has always valued the positive impact we make in the world as a foundation of our work. It is this guiding principle that has led us to form lasting partnerships, in support of other entities, if we feel they can add greater value than we can at CANADEM. Searching for our comparative advantage, while avoiding falling into a simple race to find funding opportunities, is therefore essential to CANADEM. As we see an increasing number of individuals suffering from the consequences of conflict in the world, and prepare for even greater numbers of environmental disasters, the need to prioritise the areas where we can make a real difference and combine our efforts with like-minded entities, is vital to achieving success.
Efficiency
The objective of CANADEM’s leadership has always been to find the most innovative and cost-effective ways to contribute to communities in need, and not to place the growth of numbers and our budgets at the centre of our efforts. As a result, we have adopted a light footprint in terms of our human resources complement and infrastructure, making use of the latest technology, and empowering our small team to be as innovative and flexible in solving problems as our procedures allow. Our structures allow us to scale up and down as required, and for staff to work in different teams, according to the needs of the moment. Our 30 years of experience has taught us what our core capacities are and how to allocate precious resources.
Accountability & Transparency Values
From CANADEM’s earliest beginnings as a Government of Canada project, and during its rapid evolution into an independent NGO with its roots in international service, the principles of accountability and transparency have been a component of CANADEM’s DNA. Accountability for the use of public funds has been incorporated into procedures that needed to respond to the high standards of government. Transparency has been the vehicle to ensure the vital accountability that CANADEM maintains. CANADEM’s headquarters team is a well-trained group of committed individuals who believe in the important work they do – including the conviction that providing the best value possible to the communities and donors we serve is a primary component of our job. CANADEM’s rules and procedures are therefore established to ensure that every step of the way we are confident of our work, and can demonstrate its efficiency and effectiveness.
People-Centered Values
Our work is about deploying people to help people. It is therefore of paramount importance to us that we are all relating to individuals in our chain of service delivery in a way that is respectful, understanding, considerate, and that brings out the best in us. Our internal working context is designed to foster humanity, fairness and support among our staff, which in turn aims to foster those same qualities among the experts we deploy. We have invested in a team of individuals (our Duty of Care Team), who provide a safety net for those experts we deploy. By taking care of our staff members and our deployed experts, we ensure that we have an effective flow of communication between all aspects of our operation. Our experienced and motivated staff feel supported, and are in turn able to support our experts in times of stress and prevent any potential problems from occurring.
Diversity & Inclusion Values
Ensuring an inclusive workplace that integrates diversity in terms of gender, language, culture, ethnicity and religion, is of prime importance for CANADEM both internally and with regards to our work with partners. We have made significant progress in attracting experts from 178 countries around the world – including from countries that are recipients of international assistance – so that a diversity of perspectives, understanding and expertise may be integrated into all operations that CANADEM supports. From our fair and transparent selection process, to our supportive Duty of Care Team (which ensures that individuals deployed have the resources they need to feel comfortable and confident in their work), we have invested significant energy in fostering diversity and inclusion within our roster system, in our election monitoring deployments, and in our own direct implementation of programming, at headquarters and in the field.
Partnership Values
The majority of our experts work within the assistance operations of our partners. Partnership is therefore of primary importance and value to us, and is key to the way we operate. Our many long-term relationships with other actors have been forged by promoting trust and understanding. The ability to work together with other actors, and not in competition, has allowed CANADEM to enhance the work of governments or organizations by injecting vital expertise, and targeting it where it is needed most. We believe that we can create a greater impact, when we work in partnership.