CANADEM

The Home Front: Family and Friends While I Am Away

Friends and colleagues may miss us when we are gone – and they will carry on.  If we have a partner or family there is a difference.  Every day, every week, this is their mission as well.

Do the dishes before you leave

We get to leave behind many of the routines and responsibilities of home and office. Those who remain behind, however, are taking care of things without us and without the excitement of our adventures.

Think through what you normally shoulder – bills, vehicle and house maintenance, kid pickups, IT trouble shooting. Do all you can to put things in order before you depart or ensure that someone else has clear guidance on what needs to be done. Be very nice to that person when you get back.

Plan for coming home. On the other end of the trip you will find that you have lost track of some tasks. Make a “take care of as soon as I return” list so that nothing gets dropped. (At the same time, schedule some recovery days for your return, and time with your family. It hurts to get off the airplane and return to the office the next morning.  You won’t be very productive in any case.)

Stay in touch – but not too much

WhatsApp, texting, social media and emails are both a blessing and a curse for short term missions.  They do allow us to stay in touch with home.  They provide hooks for conversations on return, help with trouble shooting and help us feel more grounded when out there on our own.

The risk is that they can become a virtual cocoon – a trap of being at home while away from home.  In order to be effective and increasingly comfortable in our new environment we need to be somewhat abandoned there.  We need to eat supper in strange restaurants, accept invitations from new acquaintances, resort to watching tv in incomprehensible languages and stare wonderingly at cricket or buzkashi matches.

The challenge lies in finding a balance.  When my wife or I are on a mission we plan on catching up just once or twice a week, more frequently only if something urgent is happening.  That keeps us in touch and leaves lots of stories for the telling when we get back together.  Leaving the timing loose is important.  Internet services frequently fail in other countries, and flexible expectations forestall worry and alarm.  If you have young children you might want to stay in touch more frequently.

My email is open to my colleagues at CANADEM 24/7 when I am away and they tend to be in touch just when they need to be.  They understand the value of my being free to focus on the mission.  My return is helped with a box of chocolates or other treat.  (Choose treats carefully, though.  I found that Canadian customs doesn’t approve of ostrich jerky.)

Be careful with your cell phone.  Roaming charges will soar if you leave the wrong apps turned on.  Either plan to buy and install a local SIM card at your destination or leave the cell at home. Be sure to install updated security features on your phone and computer and to back up critical data.  Foreign viruses and theft are potential risks.

The challenge of talking about the trip

What do you say while away? Enthuse too much, especially if you’ve pre-empted your partner’s tale of woes about the kids or maintenance problems and you’re in trouble.  Focus on your intestinal disorders, the traffic chaos and the unfathomable priorities of your counterparts and you may get either a “what did you expect?” or an evacuation flight commissioned by a collection of your concerned friends.

After many years of doing it wrong, I’ve concluded that it is hard for people at home to understand what I encounter, out of context.  For each I now choose some aspect of the experience that they will find interesting – something about the culture, the geography, the unexpected application of technology, the food … whatever they might be able to pass on, in turn, to someone else who asks.  And I don’t talk too soon.  If I write something reflective during the weekend, I sit on it until mid-week to be sure that I still feel happy saying it, and in that way.

If you are receiving messages about your partner’s challenges, do be empathetic.  You are on an unusual mission and so are they, carrying the load for two of you at home.

The challenge is slightly different when you get back.  Every neighbour, friend and business acquaintance will ask “How was Xanadu, anyway?”  You will have about one minute to give your best answer and show maybe one photograph.  The depth of your experience and the memory card of photos will be eclipsed by their quick move to the topics of local sports or neighbourhood happenings.  It isn’t their fault.  They just don’t have the receptor points for your tales.  I find myself pre-packaging small story-bytes for different audiences.  Occasionally I’ll find someone who really does know and want more – and often in exchange for my hearing their untold tales.  That can be fun. (Or I find myself switching the topic to local sports, depending.)

Do keep a journal of your experiences, insights and feelings while away.  This is not for your biographer.  It is for you.  Years later you will read it and smile.

Poor Prince Harry

“What happens in Vegas stays in Vegas” is a myth.  Whether Royalty or commoner, we are highly visible when we are away from home.  Our international partners see what we do, and it reflects on our organizations and country.  At an extreme end, things may be illegal there that aren’t at home (for instance making public or even private comments about a national leader).

Even things that seem private, like our Facebook and other messaging, aren’t.  One international consultant posted a photo of himself on the beach with a joking “this is what I’m up to when the boss thinks I’m working”.  The image got bounced around, and he found himself on an early flight home.  Messages can be confused, out of context.  Be careful.  Think twice.

These final days are stressful for all of us.  Be patient and kind to yourself and others.  Ask for help.  Anticipate the calm that will settle when you settle into the airplane seat with everything done that you could do.

 

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Respect for the environment
An ever-increasing awareness that caring for the environment is the responsibility of us all, regardless of our area of expertise or profession, has propelled CANADEM to place more focus on our own global footprint as well as that of our sector. During this Period, we have embarked on a challenge to enhance our learning regarding the environment and how we interact with it – including efforts to create a baseline and targets for improving how we deal with our natural environment. We are therefore making a conscious and transparent effort to measure and manage the way we affect the natural world around us, hopefully becoming better caretakers along the way.
Impact Driven
CANADEM has always valued the positive impact we make in the world as a foundation of our work. It is this guiding principle that has led us to form lasting partnerships, in support of other entities, if we feel they can add greater value than we can at CANADEM. Searching for our comparative advantage, while avoiding falling into a simple race to find funding opportunities, is therefore essential to CANADEM. As we see an increasing number of individuals suffering from the consequences of conflict in the world, and prepare for even greater numbers of environmental disasters, the need to prioritise the areas where we can make a real difference and combine our efforts with like-minded entities, is vital to achieving success.
Efficiency
The objective of CANADEM’s leadership has always been to find the most innovative and cost-effective ways to contribute to communities in need, and not to place the growth of numbers and our budgets at the centre of our efforts. As a result, we have adopted a light footprint in terms of our human resources complement and infrastructure, making use of the latest technology, and empowering our small team to be as innovative and flexible in solving problems as our procedures allow. Our structures allow us to scale up and down as required, and for staff to work in different teams, according to the needs of the moment. Our 30 years of experience has taught us what our core capacities are and how to allocate precious resources.
Accountability & Transparency Values
From CANADEM’s earliest beginnings as a Government of Canada project, and during its rapid evolution into an independent NGO with its roots in international service, the principles of accountability and transparency have been a component of CANADEM’s DNA. Accountability for the use of public funds has been incorporated into procedures that needed to respond to the high standards of government. Transparency has been the vehicle to ensure the vital accountability that CANADEM maintains. CANADEM’s headquarters team is a well-trained group of committed individuals who believe in the important work they do – including the conviction that providing the best value possible to the communities and donors we serve is a primary component of our job. CANADEM’s rules and procedures are therefore established to ensure that every step of the way we are confident of our work, and can demonstrate its efficiency and effectiveness.
People-Centered Values
Our work is about deploying people to help people. It is therefore of paramount importance to us that we are all relating to individuals in our chain of service delivery in a way that is respectful, understanding, considerate, and that brings out the best in us. Our internal working context is designed to foster humanity, fairness and support among our staff, which in turn aims to foster those same qualities among the experts we deploy. We have invested in a team of individuals (our Duty of Care Team), who provide a safety net for those experts we deploy. By taking care of our staff members and our deployed experts, we ensure that we have an effective flow of communication between all aspects of our operation. Our experienced and motivated staff feel supported, and are in turn able to support our experts in times of stress and prevent any potential problems from occurring.
Diversity & Inclusion Values
Ensuring an inclusive workplace that integrates diversity in terms of gender, language, culture, ethnicity and religion, is of prime importance for CANADEM both internally and with regards to our work with partners. We have made significant progress in attracting experts from 178 countries around the world – including from countries that are recipients of international assistance – so that a diversity of perspectives, understanding and expertise may be integrated into all operations that CANADEM supports. From our fair and transparent selection process, to our supportive Duty of Care Team (which ensures that individuals deployed have the resources they need to feel comfortable and confident in their work), we have invested significant energy in fostering diversity and inclusion within our roster system, in our election monitoring deployments, and in our own direct implementation of programming, at headquarters and in the field.
Partnership Values
The majority of our experts work within the assistance operations of our partners. Partnership is therefore of primary importance and value to us, and is key to the way we operate. Our many long-term relationships with other actors have been forged by promoting trust and understanding. The ability to work together with other actors, and not in competition, has allowed CANADEM to enhance the work of governments or organizations by injecting vital expertise, and targeting it where it is needed most. We believe that we can create a greater impact, when we work in partnership.